Our Practice aims to provide quality, consistent primary care for all patients. We strive to meet the high standards expected in any clinical setting and we expect all members of our team to work to these standards to help us achieve our aim.
Quality Standards and Procedures
- Provide a safe and welcoming environment
- Ensure all members of our team are appropriately trained
- Provide patie nts with information about the practice and care available, and ensure the patient understands the terms which care is offered
- Explain all treatment options and agree clinical decisions with the patient, explaining the possible risks involved with each option
- Obtain valid consent for all treatments
- Refer to Specialists for investigation or treatment as appropriate and without undue delay
- Maintain clinical records with an up to date medical history for all patients
- Provide secure storage of patient records to maintain confidentiality
- Explain the procedure to follow for raising a complaint or concern about the service
To provide our patients with a team that provides care of consistent quality we will:
- Provide a safe working environment through risk assessment
- Provide relevant training for all new and existing team members
- Provide job descriptions and contracts of employment
- Agree terms for all non-employed contractors working at the practice
- Maintain staff records, ensuring they are up to date as possible
- Ensure staff are notified where all practice policies and procedures are stored and accessed